23baj Privacy Policy

23baj is a trusted online casino and betting platform in Bangladesh. We take our users' privacy very seriously. This privacy policy describes how 23baj collects your personal information, the purposes for which that information is used, and the steps we take to keep your information secure.

This privacy policy applies to 23baj's website (23baj.cam), mobile platform, and all associated services. By using our website or services, you are considered to have consented to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

This policy may change from time to time. Any changes will be published on this page, and for significant changes we will make an effort to notify registered users by email.

2.1 Registration and Identity Information

When you create an account on 23baj, we collect the following information:

• Full name and date of birth (for age verification — our services are for those aged 21 and above only)
• Email address and mobile number
• National ID (NID) or passport number (when KYC verification is required)
• Residential address
• Login credentials (encrypted password)

2.2 Financial and Transaction Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Transaction amount, date, and time
• Deposit and withdrawal history
• Payment method details (last four digits of card number when a bank card is used)

2.3 Technical and Usage Information

When you use our platform, the following information is collected automatically:

• IP address and unique device identifier (Device ID)
• Browser type, version, and operating system
• Time of access to the website, pages visited, and session duration
• Information obtained from cookies and similar tracking technologies
• Referral source (how you arrived at our site)

2.4 Communication Information

When you seek support through our live chat or email, the content of that communication may be stored. This is used to improve service quality and for dispute resolution.

23baj uses collected personal information for the following legitimate purposes:

1. Account management and verification: Confirming your identity, age verification (21+), and keeping your account secure.
2. Payment processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay. Minimum deposit is ৳500 and withdrawal is ৳1,000.
3. Service delivery: Providing cricket betting, slot games, live casino, and other entertainment services.
4. Bonuses and promotions: Applying the welcome bonus and other promotional offers to your account.
5. Customer support: Providing 24/7 support via live chat and email.
6. Security and fraud prevention: Detecting and preventing unauthorized access, fraud, money laundering, and other illegal activities.
7. Responsible gaming: Monitoring your play patterns and applying responsible gaming tools where necessary.
8. Platform improvement: Analyzing user experience to improve site functionality.
9. Communication: Keeping you informed about important account updates, security alerts, and service changes.
10. Legal obligations: Using information where required to comply with applicable laws and regulations.

23baj does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These service providers operate under their own privacy policies.

4.2 Technology and Service Partners

To operate the platform, certain trusted technology partners (such as game software providers, cybersecurity firms, and cloud services) may process limited information where applicable. Strict confidentiality agreements are in place with all such partners.

4.3 Legal Authorities

We may provide information to the relevant authorities if required by a valid legal process (court order, government investigation, etc.) or to assist in the investigation of fraud and illegal activities.

4.4 Business Changes

In the event of a company merger, acquisition, or asset transfer, user data may be transferred to the new entity. We will notify you before such a change takes place.

The 23baj website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve the functionality of our service.

The types of cookies we use:

• Essential cookies: Indispensable for keeping login sessions active, ensuring security, and maintaining basic functionality. These cookies cannot be disabled.
• Functional cookies: For remembering your preferences and settings, such as language selection.
• Analytics cookies: To understand how users use the site — this information helps improve our service.
• Security cookies: Used to detect fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may disrupt some important site functionality.

23baj retains your personal information only for as long as necessary. The general policy is:

• Active account data: Retained for the entire period your account remains active.
• Financial transaction records: May be retained for a specific period after account closure to meet legal and regulatory obligations.
• KYC documents: Identity verification documents are retained in accordance with applicable law.
• Communication records: Retained for a specific period to ensure customer service quality and for dispute resolution.
• Technical logs: Retained for a limited period for security and troubleshooting purposes.

After the retention period ends, data is securely deleted or anonymized.

23baj follows industry-standard technologies and processes to keep your personal information secure:

• SSL encryption: All data transmissions are encrypted using SSL/TLS technology.
• Password hashing: Your password is never stored directly — strong cryptographic hash functions are used.
• Two-factor verification: An additional verification layer for important account activities.
• Secure servers: Data is stored on servers that are physically and digitally protected.
• Continuous monitoring: 24/7 security monitoring to detect suspicious activity.
• Access controls: Only authorized staff have access to the information they need.
• Regular security audits: Regular security testing to identify and address potential vulnerabilities.

However, transmitting data over the internet is not completely risk-free. While we aim to provide the highest level of protection, no method is 100% impenetrable. You also play an important role in securing your account — use a strong password and never share your login details with anyone.

As a 23baj user, you have the following rights regarding your own personal information:

• Right of access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.
• Right to correction: If your information is incomplete or incorrect, you may request that it be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted, though some data may be required to be retained due to legal obligations.
• Right to object to processing: For marketing communications, you may withdraw your consent at any time.
• Data portability: You may request your account information in a structured and commonly usable format.
• Account closure: You may request to close your account at any time.

To exercise these rights, please contact our support team via live chat or email.

23baj's services are strictly for those aged 21 and above only. We do not knowingly collect any personal information from minors.

Through the age verification process at registration, we make every effort to prevent minors from gaining access. If we are informed that someone under the age of 21 has created an account, we will immediately close that account and delete all associated information.

If a parent or guardian believes their minor child has registered for our services, please contact us immediately.

23baj reserves the right to change or update this privacy policy from time to time. Reasons for such changes may include:

• Changes to our services or business practices
• New legal or regulatory requirements
• Technical changes or improvements
• Improvements based on user feedback and recommendations

For any significant changes, we will publish a notice on the website and make an effort to inform registered users by email. Continuing to use our services after a change is made will be considered as your consent to the revised policy.

For this reason, we recommend that you visit this page regularly and check the latest update date.